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  2. Frequently Asked Questions

Frequently Asked Questions

  • Hotel / Guest rooms

    Are the rooms non smoking? Can I smoke?

    The hotel is completely non smoking.
    As we set up ashtray out of the 1F lobby, when smoking, I would like it.
  • Hotel / Guest rooms

    Are there discounts for long-term consecutive stays or large-scale reservations (weddings, etc.)?

    For long-term stays and large-scale reservations (such as weddings)
    There are unique hotel deals.

    The discount rate varies depending on thContinue reading
  • Hotel / Guest rooms

    When can I make a reservation?

    The start of reservation is accepted at the same time on the Internet and telephone.
    In addition, please refer to the following for the resContinue reading
  • Hotel / Guest rooms

    Can I have the rooms next to each other or on the desired floor?

    We will consider it as much as possible.
    However, there may be only one room on each floor and only one room on a specific floor, so it mayContinue reading
  • Hotel / Guest rooms

    When should I pay for my stay?

    Please pay in advance at check-in.
  • Hotel / Guest rooms

    Can I extend the front and rear extensions?

    Both front and back extensions are possible at 1,500 yen per hour per hour.
    (Before extension ... From at least 12 o'clock. After extensionContinue reading
  • Hotel / Guest rooms

    I would like to know about the cancellation fee.

    Cancellation fee will be incurred 3 days before the reservation date.
    3 days before = 20% of room rate, 2 days before = 30% of room rate, 5Continue reading
  • Hotel / Guest rooms

    Regarding cancellation fee regulations regarding coronavirus infection

    As of May 8, 2023, the classification of the new coronavirus infection has been lowered to "Type 5 infectious disease," so we have changed tContinue reading
  • Hotel / Guest rooms

    Cancellation policy for groups (from 10 people)

    The cancellation policy is different for individual use (1 to 9 people) and group use (10 people or more).

    For group guests, a separate groContinue reading
  • Hotel / Guest rooms

    Can I use Internet and Wi-Fi in my room?

    Free Wi-Fi is available in all rooms.
    If you wish to rent a wired LAN cable, please ask the staff. (Limited quantity)
  • Hotel / Guest rooms

    Can I stay with my pet?

    I am sorry. The hotel is not allowed to stay with pets.
    Thank you for your cooperation.
  • Hotel / Guest rooms

    Can I use a credit card for payment?

    You can use Visa, Mastercard, JCB, American Express, Diners Club, and UnionPay credit cards.
    You can also pay by PayPay or Line Pay.
  • Hotel / Guest rooms

    The desired day was full. Can I wait for cancellation?

    We are very sorry, but we can not respond to your request for cancellation at our hotel.
    Please contact us by phone or visit the various reContinue reading
  • Hotel / Guest rooms

    What kind of amenities do you have?

    The hotel amenities are as follows.

    ≪Equipped room≫
    ・pajamas (Long shirt type)
    ・Bath towel face towel
    ・Disposable slippers
    ・toothbrush
    ・haContinue reading
  • Hotel / Guest rooms

    What kind of slippers are in the room?

    Disposable slippers are available.

Reservation・Inquiries

Please feel free to contact us if you have any questions.

075-754-0870

Reception hours: 11:00 to 21:00